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Article List
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Divorce Special Enrollment Period (SEP)
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Navigator Tip of the Week: Account Requests
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Navigator/CAC Monthly Webinars
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Processing Status Updates
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Help Protect Consumer Information and Avoid a Data Privacy Incident
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Reporting Seasonal Income
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Navigator Payments
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Navigator Tip of the Week: Divorce Special Enrollment Periods (SEP)
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We Have Made a Change to the Assister Central Homepage!
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Reminder: Add “noreply@caspio.app” to Your Safe Senders List
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MinnesotaCare Premium Related Text Message
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Navigator Tip of the Week: Qualifying Events for Special Enrollment
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Navigator Tip of the Week: Manual Account Requests and Personally Identifiable Information
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Notice sent to MinnesotaCare Enrollees
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MNsure Broker Stakeholder Group New Member Application
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Continuous Coverage Special Enrollment Period
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Accessibility and Limited English Proficiency (LEP)
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Password Reset Reminders for Navigator and CACs
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Calling the ARC with a Consumer and Emailed Case Status Requests (CSRs)
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Pre-Renewal Notice for MA-ABD and MSP Enrollees
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Navigator Tip of the Week: Reconsideration Periods
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One Opportunity Remaining: 2024 MN Medicaid Equity Forum
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Navigator Tip of the Week: Account Requests and Email Status Requests
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Navigator Tip of the Week: Protecting Consumer Privacy
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Language Line Reminder
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Navigator Tip of the Week: Personal Identifiers
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2024 Assister Experience Survey: Deadline Extended to Monday, March 11
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New Online Tool: Helps Community Partners Assist Enrollees with Renewals
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Former Foster Care Youth
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Navigator Tip of the Week: Working with Renewal Clients
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Navigator Tip of the Week: Case Associations
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Presidents' Day Holiday
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Navigator Grant Program: Key Dates
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Do Not Reply Emails
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Navigator Tips for the Week
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DHS Letter to Partners
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Equity Forum 2024: Beyond the Unwind: Centering Equity Together
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Working Family Credit and New Child Tax Credit Promotional Materials
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Free Tax Preparation Services Available
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Get Online Help with Form 1095-A
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Navigator Tips for the Week: Loss of Public Program and FTI Processing
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Health Plan Disenrollment
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FY 2025 Navigator Grant Request for Proposals Webinar
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Post Open Enrollment Hours
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1095-A Information
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Navigator Grant Request for Proposal (RFP) Webinar
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Record Health Insurance Enrollments for 2024
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Special Enrollment Periods
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Navigator Grant Request for Proposal (RFP)
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IRS Form 1095-B for Tax Year 2023
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MNsure Board Approves FY2025 Navigator Grant Program Policy Statement
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Navigator Tip of the Week: Federal Tax Information (FTI) Consent
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DHS Shares Policy Changes to Improve Health Care Coverage for Minnesotans
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Health Insurance Sign-ups for January 1, 2024
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Navigator Tip of the Week: QHP Enrollment Dates
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DHS Releases New Renewal Resource Guide
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Temporary Process in Lieu of Reporting Life Events for QHP-Eligible Consumers
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Deadline for Special Enrollment Periods
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Navigator Tip of the Week: Online Life Event Reporting
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Navigator Tip of the Week
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Process Update: Non-English Verification Documents
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Health Care Consumer Support Document Portal for Partners and Providers
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MinnesotaCare Renewals
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DHS Releases New Minnesota Health Care Bulletins
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Navigator Tip of the Week: Appendix A Form
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Statewide Training Webinar on Public Program Renewals
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Employer Insurance Affordability Estimator
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2024 Insurance Options
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Assister Directory Enhancement
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Pay Now Feature
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Changes to Encrypted Emails
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Minnesota’s Mitigation Plan 2.0
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Navigator Tip of the Week: Be Prepared When Calling the ARC
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DHS will mail January MA and MinnesotaCare Renewals and Renewal Reminders
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Reinstating Medicaid for ~12,745 Minnesotans, preventing loss of eligible coverage
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FTI Access Support Tool (FAST)
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Navigator Tip of the Week: Agency Phone Numbers and Pre-Renewal Forms
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Loss of MA or MinnesotaCare Extension Special Enrollment Period
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Navigator Tip of the Week: Policy Reminders and Closing Cases
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Assister Assembly Webinar Posted
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Navigator Tip of the Week: Procedure Change for ARC Calls
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Navigator/CAC Monthly Webinar
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HDH Announces New Plan to Keep Eligible Minnesotans Enrolled in Medicaid
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Consumer Alert: Scams Targeting Minnesotans
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Navigator Tip of the Week: Account Requests for Minors
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Navigator Tip of the Week: Duplicate Applications
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Assister Directory Enhancement
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Navigator Tip of the Week: Reporting Life Events
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2024 Income Guidelines
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Navigator Tip of the Week: When a Consumer Must be Present
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Federal Tax Information for Assisters
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Navigator Tip of the Week: Submitting Case Status Requests
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Deadlines Extended
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Renewal Process Playbook
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Navigator Tip of the Week: Reminders
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Enrollee Account Maintenance for 2024 Renewal Period
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Navigator Tip of the Week: Password Resets
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Navigator Tip of the Week: Emailing the Assister Resource Center
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Assister Portal Course Available
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MNsure 2024 Open Enrollment Dates
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My Certification Lookup
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Interested in Outreach in Your Community?
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Navigator Tip of the Week: Phone Etiquette Reminders
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Medical Assistance Deadline Extended for August Renewals
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Navigator Tip of the Week: Qualifying Event for Special Enrollment Period
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Logging in on Behalf of Others
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Preparing for Recertification
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Navigator Tip of the Week: Servicing Agency Processes
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2023 Legislative Changes to Public Assistance Programs
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Notice sent to MinnesotaCare Enrollees
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New Staff Certifying in July
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Manual AOR Signature Requirement Change
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Navigator Tip of the Week: Should I Call or Email the ARC?
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Reminder: Update AMP to Prepare for Recertification
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QHP Coverage for Consumers Losing Public Program Eligibility
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Navigator Tip of the Week: Partnering with Brokers for QHP Coverage
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QHP Shopping and Enrollment Updates
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Communication Toolkits for Assisters
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Updated Income Guidelines
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Reminder: Navigator Payment Changes
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Navigator Tip of the Week: Special Enrollment Period (SEP)
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Proposed 2024 Health Insurance Rates Released
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Renewal Look Up Tool
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Notice Sent to MinnesotaCare Enrollees About Waiver of MinnesotaCare Premiums
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Updated Income Guidelines for Medical Assistance
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DHS Tentatively Plans to Hold July 1 Closures for Medical Assistance (MA)
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Assister Roles and Responsibilities for MHCP Applicants and Enrollees
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Protecting Data Privacy and Preventing Waste, Fraud and Abuse
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Navigator Tip of the Week: MAXIS Cases
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IT Modernization for MNsure
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Protecting Data Privacy and Preventing Waste, Fraud and Abuse
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Navigator Tip of the Week
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DHS Releases New Minnesota Health Care Bulletins
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Email Notifications to Assisters
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Navigator Tip of the Week
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Navigator Tip of the Week: Newborn Status and Retro MA Requests
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METS Need to Renew Notices Will Be Mailed May 24 to 31
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Minnesota Department of Human Services to text Minnesota Health Care Programs enrollees on May 24
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Navigator Tip of the Week: Account Request Reminder
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Texting to MHCP Enrollees Began on May 15
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DHS Releases New Minnesota Health Care Bulletins
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Navigator Tip of the Week: Things to Remember Before Calling the ARC
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Libby Caulum Named MNsure CEO
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Unaffordable Non-Calendar Year Employer Sponsored Insurance Limited Special Enrollment Period
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Employer-Sponsored Insurance Evidence
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Renewal Instructional Video
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Updates to the Navigator Online Case Association Form
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Updates to the DHS Renewal Webpage, Reminders and Notices
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Navigator Tip of the Week: Calling the ARC? Help Us, Help You
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Navigator Tip of the Week: Entering Application Information
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Online Case Association Form Webinar for All Navigators
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Online Account Request Tips
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Navigator Tip of the Week: Case Status Request (CSR) Reminders
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Navigator Tip of the Week-Reminder: Medical Emergency Life Event Changes (LECs)
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DHS Update: Limited Medical Assistance Coverage for COVID-19 Testing is Ending
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Navigator Tip of the Week: Social Security Income
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Reminder: ARC Fax Number
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Using the Assister Portal to Verify Consumer Addresses
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Voluntary Closure is Not a Qualifying Life Event
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Navigator Tip of the Week: Help Us Help You
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Navigator Tip of the Week: Case Closures
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Navigator Tip of the Week: Limited English Proficiency Policy
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Account Request eForm Tips
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Federal Tax Information Form Signatures
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METS Enhancement for Family Glitch
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Navigator Tip of the Week: Case Associations
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DHS Webinar Slides
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Navigator Tip of the Week: Pregnant Women
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Reminder: PDF Account Request Form
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Navigator Tip of the Week: MAXIS Cases
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Special Enrollment Periods
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Checking Enrollment Status
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Consumer Alert and Robocaller Situations
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Using the MNsure eForm System
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Navigator Tip of the Week: Username/Password Reset
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New Consumer Account Functionality for SEP during OE
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Navigator Tip of the Week
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Electronic Account Request Form
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Important Tips for Online Reporting Changes and Account Request
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Navigator Tip of the Week: Daily Reminders
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Online Account Request eForm
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Requesting Enrollment Reports
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Navigator Tip of the Week: Tax Dependents
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Account Creation Request eForm
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More Families are Eligible for Lower Cost Health Insurance
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New Option for Submitting Appendix A Forms
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Helping Consumers Currently Enrolled in Employer-Sponsored Insurance
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Navigator Tip of the Week: Tips for Manual Need to Renew Applications
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Employer Insurance Affordability Estimator
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Submitting Verification Documents
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Navigator Tip of the Week: Case Status Requests
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Affordability of Employer Coverage for Family Members
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Update to the Navigator Case Association Form
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Adding a Household Member for Coverage on a QHP Case
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Outreach Resources
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Broker Enrollment Centers
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Navigator Tip of the Week: Multiple Accounts
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Navigator Tip of the Week: Citizenship Requirements for Applying
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Navigator Tip of the Week: Partner with Brokers to Help Consumers Enroll in a Plan
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Fun Facts from the Assister Resource Center (ARC) Team
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Navigator Tip of the Week: Uploading Special Enrollment Period Documents
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Change to Assister Central
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Navigator Tip of the Week: Prepare Before Calling
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My Certification Lookup
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Avoid Duplicates when Creating MNsure Accounts
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Navigator Tip of the Week: Account Issues and Contacting the ARC before Applying
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Minnesota’s Uninsured Profile
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Sending Protected Information to MNsure
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Navigator Tip of the Week: Technical Issues
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Navigator Tip of the Week: Eligibility on New Applications
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Navigator Tip of the Week: COBRA Loss of Employer Subsidy SEP
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Reduced Premiums for MinnesotaCare Households with Unemployment Compensation in 2021
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Extension of MA Postpartum Period Opt-In Notice Mailed
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Navigator Tip of the Week: Should I Call or Email the ARC?
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Navigator Tip of the Week: Consumer Information
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Responses to Questions about Emergency Medical Assistance from the June 1 Navigator Webinar
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Navigator Tip of the Week: Missing Blue Bar
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Submitting Forms to ARC and Broker Service Line
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Navigator Tip of the Week: Thank YOU!!
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Navigator Tip of the Week: Plan Cancellations and Terminations
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Inquiries and Case Status Requests
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Navigator Tip of the Week: Patience When Working with the ARC
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Tax Filing Status Changes for Adult Children
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Navigator Tip of the Week: Assister Verification When Calling the ARC
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Navigator Tip of the Week: ARC Visibility of Paper Applications
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Navigator Tip of the Week: Special Enrollment Period and ARC Role
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Navigator Tip of the Week: Special Enrollment Periods for Divorce or Legal Separation
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Minnesota’s Reinsurance Program
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Navigator Tip of the Week: Reporting Multiple Application Changes
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Qualified Health Plan (QHP) to Medicare Enrollment
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Navigator Tip of the Week: Servicing Agencies and MAXIS
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Navigator Tip of the Week: Special Enrollment Period
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Navigator Tip of the Week: Reporting Application Changes
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SEP and Verification Reminders
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Navigator Tips: Checking on Life Event Changes & Qualifying Life Events and Special Enrollment Periods
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Navigator Tip of the Week: Calling ARC with Third Parties
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Change of Application Motivation Type
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Reminder: Voluntary Closure is Not a Qualifying Life Event
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ARC Tip of the Week: Paper Applications and MCRE Premiums
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Navigator Tip of the Week: Consumer Present and Verification Document Uploads
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Navigator Tip of the Week: Password Resets and Case Status Requests
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Case Status Requests and Manual Account Creation
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Secure Emails from MNsure
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ARC Tip of the Week: Things to Remember
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ARC Tips of the Week
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ARC Tip of the Week: Applications for Expectant Mothers
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Protecting Consumer Information
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ARC Tip of the Week: Application Accuracy
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ARC Tip of the Week: Calling the ARC
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Life Event Reporting for QHP Consumers
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Expired IDs for Account Requests
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ARC Tip of the Week: Newborn Case Status Request
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ARC Tip of the Week: Case Status Requests and Spenddowns
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Email Subscription
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ARC Tip of the Week: Associations
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Privacy Warning and Rules of Behavior
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ARC Tip of the Week: Training New Team Members
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ARC Tip of the Week: Email Confirmation
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Client Personally Identifiable Information (PII)
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Limited English Proficiency (LEP) Interactive Voice Response (IVR)
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Case Associations
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MA Eligibility Update for Citizens of Micronesia, the Marshall Islands and Palau
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Duplicate Applications
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Verification Tips
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Tips for Contacting the ARC
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Application Questions
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Special Enrollment Period (SEP) Verifications
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Password Reset Rule of Three
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American Rescue Plan Toolkit with Scenarios
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Case Association Common Error
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American Rescue Plan (ARP) Implementation Updates
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American Rescue Plan Implementation (ARP) Updates
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Get the Word Out About New Tax Credits
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Helping Consumers on Assister Central
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American Rescue Plan Implementation Phase Two
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American Rescue Plan Notices
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New: Broker Support Staff Policy
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Changes to MinnesotaCare Premiums for 2021 and 2022
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Health Care Eligibility Notices
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NEW ARPA Resources on Assister Central
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American Rescue Plan Implementation Update
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Preferred Spoken Language
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NEW to Assister Central: Screening Consumers
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Unemployment Insurance and Calculating Projected Annual Income
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Public Charge Update
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Move to MNsure Without Losing Money Paid Toward Deductibles
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American Rescue Plan Weekly Recap
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Electronic Signatures Policy
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Minnesota Health Care Programs Update: American Rescue Plan Act of 2021
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American Rescue Plan FAQ
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Emailed Response Expectations
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American Rescue Plan Act of 2021
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American Rescue Plan Act of 2021 Update
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MNsure Statement Regarding Federal Changes to the Affordable Care Act
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Navigator Case Association Form Reminders
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Duplicate Manual Account Creation Requests
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MNsure Response to Biden Executive Order
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METS Application Guidance
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Insulin Assistance Program Social Media Toolkit
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Special Enrollment Period (SEP) and Verifications
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Starting Private Health Insurance Coverage
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Password Reset Reminder
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Minnesota Health Care Programs Eligibility Update
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MinnesotaCare Premiums during the COVID-19 Public Health Emergency
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Reporting Application Changes to MNsure
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New DHS Bulletin Regarding Minnesota Health Care Program (MHCP) Enrollees
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Email Etiquette
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Reporting Application Changes to MNsure
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COVID-19 Health Care Auto-Renew Notice Informational Stuffer
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Use of Telephonic Signature Procedure
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Reporting Income Changes and Calculating Income
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MinnesotaCare Renewals for DACA Grantees
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U.S. Supreme Court and the Affordable Care Act
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Updates to the MNsure Application (DHS-6696)
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Working with MA and MinnesotaCare Enrollees
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DHS Releases New Bulletins
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Tax Credits for Dental Insurance Premiums
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Lost Wages Assistance (LWA) Clarification
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Manual Account Creation Policy
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Password Reset
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Case Status Request Reminders
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Account Request: NEW Electronic Signatures
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Account Request: Documentation Tips
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Account Request: Account Credentials
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Restarting Medical Assistance (MA) Renewals
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Reporting Life Event Changes
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Eligibility and SEP Verifications
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Manual Account Request Status
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Status Update Timelines
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Secure Email Issues
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MNsure Consumer Alert
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Manual Account Creation
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Special Enrollment Period Questionnaire
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Check Effective Dates when Enrolling a Consumer in a Qualified Health Plan
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Signatures Needed on Account Request Forms
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Insulin Assistance Program
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Case Status Request (CSR) Follow-up
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Assister Central New Look: Update to Last Week’s Announcement
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Language Change in Application Process
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Translated Versions of the Account Creation Form
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New Social Media Tools
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SEP for Decrease in Household Income
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Manual Account Request Status Reminder
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Effect of 2020 Recovery Rebates for Individuals Applying for Coverage
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Loss of Employer-Sponsored Insurance (SEP) Flyer Translated
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Over-the-Phone-Account-Creation
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Reporting Online Life Event Changes
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Loss of Coverage SEP Flyer
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Account Request Forms
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Assister Availability Updates
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Reminders for Submitting Account Request Forms
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Manual Account Request Submittals
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Public Charge Flyer
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Residential Address on Applications
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Public Charge Rule Takes Effect February 24, 2020
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MNsure Communications Team Would Like to Help!
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QHP Consumers
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Uploading SEP Verification Documents
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Case Status Request (CSR) Tip
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Sending Emails to the Broker Service Line
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Application Change - Social Security Number Entry
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New Preferred Drug List
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Certification Questions
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Enrollment Escalation Updates
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Manual account creation process reminder